What you’ll learn:
This is the second lesson from the Google Sheets for Marketers mini course. In this lesson I’ll walk you through the most important Google Sheets formulas for analyzing marketing data as well as some useful functions such as conditional formatting and filters. You’ll even build a small tool for comparing performance metrics for different advertising channels.
Conditional Formatting, Filters, Data Validation, AVERAGE, MEDIAN, MODE, MAX, MIN, COUNTIF[S], AVERAGEIF[S], SUMIF[S], TRANSPOSE, VLOOKUP, INDEX, MATCH, calculating ROI.
In our last lesson we generated some first insights from the ad channel data set with the help of pivot tables. One of the insights was that Facebook ads were not performing as well, which is why we are going to focus on those for this lesson to analyze them further.
First make a copy of the worksheet (it’s always a good idea to keep a backup of the original data when manipulating it). Next select all data in the new sheet and in the menu click on Data → Create a filter. You can now click on the three bars next to Channel in cell A1. De-select Twitter Ads and Google Ads by clicking on them respectively. This will allow us to focus on the Facebook Ads data only without distraction from the data from the other advertising channels.
As you learned in the first lesson revenue and profitability of Facebook Ads are going down. Since costs generally stayed the same you are guessing it might have something to with the Average Order Value. In order to be sure we are going to apply a coloured heatmap to the values to see if there is a downward trend. Select all cells with Average Order Value data and click on Format → Conditional Formatting in the menu.
While you could colour the cells depending on if the are not empty or contain a certain value we want to colour them on a scale from min to max value. As such choose Colour Scale on the right site. Under Preview choose the scale from green to yellow to red, which will colour the lowest values green, mid range values yellow and high values red (you could choose different colours here, but we are going to leave them as they are for now).
As you can clearly see, Average Order Values dropped significantly at the end of 2017 and as such we got our first insight here (in a real life scenario I would e.g. talk to one of the Social Media PPC managers now to see what might have happened at the the end of the year., if I don’t know it myself).
When working with marketing data you will often have to deal with large data sets. It’s often difficult to make sense of those data sets due to the sheer amount of metrics. As such it’s helpful to summarize the data by getting the typical values, min/max values and others to get a feel for the data.
There are three different ways you usually use to summarize the typical value for a data set.
The mean or average is simply the sum of the numbers in in the data set divided by the number of values in the data set. Write =AVERAGE(G41:G79) into N41 to get the average number of Conversions per month.
The median is the 50th percentile of the data set. This means one half of the data is below the median and the other half is above the median. Write =MEDIAN(G41:G79) into N42 to get the median for Conversions.
Last is the mode of the data, which is simply the most frequently occurring value in the data set. Write =MODE(G41:G79) into M43 to get the median for Conversions.
As such on average there were 53.2 conversions via Facebook Ads each month, around one-half the time there were fewer than 52 conversions and the most frequently occurring number of conversions per month were 49.
None of the three is the best per se. In most cases you would take either the mean or the median. If you have extreme values they tend to distort the mean and the median is a better choice as a summary of a typical data value. However the median might throw out important important in other situation. So as a general rule of thumb use the mean, if no extreme values are present and the median otherwise. In our case no extreme values are present and we can focus on the mean
This is actually an easy one. Simply type in =MAX(H41:H79) in N46 and =MIN(H41:H79) in N47 to get the largest and smallest values respectively.
First we’ll calculate ROI for each month. As Return on investment = Revenue / Investment you can put =((H41-I41-J41)/(I42+J42)) in K41 and drag it all the way down to K79. You now have the ROI for each month.
In order to get the total ROI for all month write =(SUM(H41:H79)-SUM(I41:J79))/SUM(I41:J79) into Cell N48. This formula summarizes the revenue first and then subtracts the sum of all costs.
In order to count the number of times we had a positive ROI you can use the COUNTIF formula. This formula will count values depending on a certain criteria. In our case the criteria will be that the ROI is larger than 0. So write =COUNTIF(K41:K79,”>0″) into N48.
Above we calculated several performance metrics for Facebook ads. However they are quite useless, if we don’t put them into context (a general rule for marketing analysis: Never just dump metrics out there, always put them into context and make them actionable). In our case the context would be to compare the Facebook ad metrics with Twitter and Google ad metrics. With the exercises we did above we have the tools to do exactly that.
First select the Google ads and Twitter ads from the filter in A1 as well so you can see the data for all advertising channels. Next calculate ROI for those two channel by dragging the ROI formula into the empty cells in column K.
As preparation write the following headlines into the corresponding cells:
Facebook Ads in cell M3
Google Ads in cell M4
Twitter Ads in cell M5
Average CPC: in cell N2
Max: in cell O2
Number of positive ROI months: in cell P2
Total ROI: in cell Q2
We’ll calculate the average CPC for each channel first. You can use the AVERAGEIF formula for this. The AVERAGEIF formula checks if a cell in the criterion range matches a certain criteria and will only average the values of the row with matching criteria. E.g. put =AVERAGEIF(A2:A118,M3,F2:F118) into N3. Sheets now checks if the cell in specified range A2 to A118 matches the value of M3 (Facebook Ads) and will only calculate the average of the values in range F2:F118 of the rows with matching criteria.
Put $ in front of the range row specifiers and drag the formula into N4 and N5 to do the same for the other channels (the $ will keep the range the same).
Well now do something similar to find each maximum Average Order Value. As such put =MAXIFS(C$2:C$118,A$2:A$118,M3) into O3 and drag it into O4 and O5. Keep in mind that the order inside the formula is different. Unfortunately that’s the case for most *IF formulas. So alway pay attention to the hints in the upper left corner, which give specific instructions here.
Next we’ll use the COUNTIFS formula to calculate the number of positive ROI months. COUNTIFS allows several criteria (as opposed to COUNTIF). Put =COUNTIFS(A$2:A$118,M3,K$2:K$118,”>0″) into P3. This formula will only count rows which match criteria M3 (Facebook Ads) in column A as well as has values >0 in column K.
Drag the formula down to get the counts for the other channels.
Last we’ll calculate total ROI. For this we’ll use the SUMIF, which works similar to the AVERAGEIF formula. As such it will only sum the values in a range if a certain criteria matches the criteria range in the same row. It is a pretty long formula to calculate the ROIs. However you are basically summing up Revenue and subtracting the sums of Advertising Costs and Other Costs first and then dividing that by the sums of Advertising Costs and Other Costs. Put
into Q3 and drag it down to Q4 and Q5.
Your new table comparing performance metrics from the different advertising channels is technically done. However it is kind of hard to read. It would would be better to have the different channels as rows and the metric titles as columns. The can be easily done with TRANSPOSE, which will interchange rows and columns. Put =TRANSPOSE(M2:Q5) into M8 (you could also use the paste function of the same name instead, however that would mess up the formulas).
Even though the format is better now it is still hard to compare the performance metrics on first sight. Some colour coding would be nice… Luckily you already learned how to do heat maps in the beginning. Select cells N9 to P9 and click in the menu on Format → Conditional Formatting. Choose the color scale on the right side with green to yellow to red. Do the same for cells N10 to P10, N11 to P11 as well N12 to P12. However for those three interchange green and red as we want green to indicate value where the respective channel is better than the other channels.
The final result (and insight) shows us that Twitter Ads are actually comparing quite well in all metrics compared to the others even though the Average Order Value is quite low. Facebook Ads on the other hands perform quite bad in all metrics compared to the other channels. This might indicate that you should shift some budget from Facebook Ads to Twitter Ads.
The last part of this lesson will prepare the data for building some charts (and a simple reporting which you could use to send out to other stakeholders or clients). As such we will work in the sheet Solution – Charts.
There is actually another new sheet called Worksheet – Budgets/Costs, which contains the budgets and actual costs of several 2019 advertising channel.
As we are analyzing Facebook Ads, Twitter Ads and Google Ads more closely you obviously don’t want to have all of the Budget/Costs data in your Solution – Charts sheet.
You could just copy the relevant data from the former sheet to the later one. However in very long list it can be very toilsome to find relevant data. There is a smarter way called VLOOKUP, which will find relevant data for you based on a key.
Prepare your sheet by writing the following in the cells:
Facebook Ads in cell A2
Google Ads in cell A3
Twitter Ads in cell A4
Budget 2018 in cell B1
Actual Cost in cell C1
=VLOOKUP($A2,’Worksheet – Budgets/Costs’!$A$2:$C$10,2,FALSE)
in Cell B2.
What this does is that VLOOKUP searches for Key A2 (Facebook Ads) in range A2 to C10 in Worksheet – Budgets/Costs and returns the cell of the 2nd column of the row where it finds the key. FALSE only says that the range is not ordered in any particular way. Past the formula in cell B4, B6, C2,C4 and C6 as well. Since we are looking for the actual costs in column C you have to replace the 2 in the formula of C2,C4 and C6 with a 3 to return a cell from the third column.
Two other useful formulas to find data are INDEX and MATCH. Those two combined are a powerful tool to find data in large data set. INDEX gets a value at a specified location in a range of cells based on the numeric position. E.g. putting =INDEX(A1:C4,2,3) in any cell in the sheet Solution – Charts will get you the cell in the second row and third column of the range A1 to C4 (in this case that would be $24,310).
MATCH will find the numeric position of an item in a list. E.g. putting=MATCH(“Google Afs”,A2:A4,1) in any cell in the sheet Solution – Charts will get you the position of Google Ads in the list A2 to A4. The last 1 indicates that we are looking for an approximate match (which is why it ignores the typo) rather than an approximate match (in which case we would use 0).
We will use those two formulas two build a small dynamic performance metric comparison tool. First write
Total ROI: in cell A9
Twitter Ads in cell B8
Google Ads in cell C8
Copy this formula into B9 and paste it into C9 as well:
=INDEX(‘Solution – Functions’!$N3:$Q5,MATCH(B8,’Solution – Functions’!$M3:$M5,0),MATCH($A9,’Solution – Functions’!$N2:$Q2,0))
It is actually a simple index function, however row and column indicators are replaced by match functions. So MATCH(B8,’Solution – Functions’!$M3:$M5,0) looks for the value in B8 (=Twitter Ads) in range M3 to M5 of the Solution – Functions sheet and gives back its position (=3) while MATCH($A9,’Solution – Functions’!$N2:$Q2,0) looks for the value in A9 (=Total ROI:) in range N2 to Q2 of the Solution – Functions sheet and gives back that position (=4). The INDEX function takes the positions and uses them as row and column indicators for the specified range respectively.
The cool thing is now, that if you would e.g. change Twitter Ads in cell B8 to Facebook Ads it would update the value in C9 automatically!
However every proper tool has some dropdown menus. We can add those with data validation. Data validation tells Sheets that only certain values are allowed in a cell. Select cells B8 and C8 and right click on them. Choose Data validation… In the empty field next to List from range paste this: ‘Solution – Functions’!M3:M5. That is a list of the three advertising channels we are analyzing. Click on Save.
Do the same for cell A9 by right clicking on it, choosing Data validation… and pasting ‘Solution – Functions’!M9:M12 into the empty field. Save.
You can now use the dropdown menus to choose the comparison metric as well as the channels you want to compare. We prepared everything in this sheet for the next charts lesson. Based on the data we will create some charts, modify them to look better and I’ll show you how they can be updated dynamically to build some simple beautiful reports.
Pivot tables are one of the easiest and quickest tools to analyze marketing data and to draw some first actionable insights. As such they shouldn’t be missing in the basic skill set of every marketer. This is an introductory session to pivot tables.
Basics of pivot tables, different aggregation options (SUM, AVERAGE, %, etc.), pivot groupings, calculated fields.
First of all make a copy of this workbook. It contains the raw data the below example is based on as well as the solution sheets. Obviously you can just read through this guide. However I highly recommend to make a copy and work along!
For this case we will use the reported data for three paid advertising channels (Google Ads, Facebook, Twitter) from a t-shirt ecommerce store as a basis for the analysis. Obviously this is only an example and you could use pivot tables for analyzing other data such as sales revenue from different regions, customer orders or cost by location.
The example data contains the last three years and includes: Average Order Value, Impressions, Clicks, CPC, Conversions, Revenue, Advertising Costs and Other Costs segmented by month and advertising channel.
Disclaimer: The values for the advertising channels are completely random and should not be seen as representative for one channel or the other.
In this lesson you’ll do the following things:
In this first part you’ll learn how to get some first insights on how each advertising channel is performing during the respective months. We’ll start by looking into absolute revenue numbers and then analyze what months and channels drive most of the revenue.
Click anywhere in one of the cells containing data in the Worksheet – Raw Data sheet. Afterwards click in the menu on Data and then Pivot table… to prompt the pivot table pop-up. Google Sheets should have correctly guessed the range which contains data. So simply click on create to create the pivot table in a new sheet.
In the new sheet you’ll see the pivot table as well as the table editor on the right site, which you can use to build the table. We’ll start by clicking on Add next to Rows and adding Channel there. Now click on Values to add Revenue. We already know now what the lifetime revenue of each channel is:
However it would also be interesting to know how much revenue on average each channel does each month. For this simply click on the dropdown SUM below Summarize by on the right side and choose AVERAGE instead.
Next we want to know what the total revenue is per months. So set AVERAGE back to SUM, click on Add next to Columns and add Month.
Even though knowing the absolute revenue of each channel is already helpful to get a general idea of the channel performance, looking at shares or percentages is often more insightful.
So remove Month by clicking on the X next to it. In the Revenue tab click on the Show as dropdown next to the Summarize by dropdown and chose % of column instead of Default. Next add another Value called Advertising Costs and do the same.
You just unlocked your first small marketing insight!
While Facebook ads account for roughly 30% of advertising costs they only account for 18% of revenue. The other two channel do a lot better here and as such there is definitely room for optimization or even a shift of budget. But we’ll look more into this in the later sessions.
While we looked into channel performance above we’ll now examine the performance of individual years and months more closely. As preparation switch the pivot table back to Month as Columns and Revenue as Values.
Right click on any month in the month header and choose Create pivot date group… –> Month. This will group the months of each year (e.g. February ‘19 with February ‘16, February ‘17 and February ‘18).
Next in the Revenue tab switch Summarize by from SUM to AVERAGE. This gives us the average revenue for each kind of month. Obviously this would already be enough to answer above questions. However it’s a lot easier, if we sort the months by revenue descending. This can easily be done by choosing Descending in the drop down menu below Month and Order as well as AVERAGE of Revenue in the Sort by dropdown.
This gives us our second little marketing insight: Not surprisingly for a t-shirt retailer, summer months are the strongest revenue wise.
Ungroup the months and create a pivot group by Year instead. Also switch the fields back to default (Columns: sorted by Month, Values: SUM of Revenue):
Since we want do look at year-over-year growth and 2019 is not done yet, we are going to filter it out. Simply click on Add next to Filter, choose Month and un-select all 2019 months (January, February, March, April).
Write =C3/B3-1 in cell C4 and =D3/C3-1 into cell D4 respectively to calculate the growth rates.
This results into our next insight: revenue growth rates are actually dropping!
Last thing we want to do is to look at the profits and average order values of each advertising channel.
First unfilter the 2019 months since we also want to have a look at the most recent months. Also click the X next to Revenue to delete the field. Luckily Google Sheets pivot tables allow us to add calculated fields. And since profit =revenue-cost we can simply click on the Add button next to Values choose Calculated field and add the following formula (each item in the formula equals the column names of the raw data):
=’Revenue’-‘Advertising Costs’-‘Other Costs’
This will give us a profit field and another insight: In addition to the year-over-year drop in revenue, Facebook Ads are dropping in profitability.
First of all delete the calculated profit field and add Average Order Value as row as well as Value and Channel as column. For the later one choose % of column as Show as.
Above we already grouped by date, however it is actually also possible to choose custom groupings. Just click on one of the Average Order Value values and click Create pivot group rule… . Set Interval size to $10. This leads to dividing Average Order Value into 10$ buckets. E.g. this means in our case 23% of all months Twitter Ads had an average order value of $40 – $50.
As such our last insight is, that Facebook as well as Twitter Ads have a significantly lower average order value than Google Ads.
That’s it, you are done! You learned all important pivot table functions and how to use them to gain some first insights from marketing raw data. In the next lesson we will further analyze the data with Google Sheets formulas and functions.